SLA (member only)
No membership, no guarantee for any response.
To ask a question, or make a phone appointment, please create a ticket first via tomkoster.zohodesk.eu.
Response times
| SLA | Communication | Response intention |
|---|---|---|
| SLA 0 | Dutch head office, ticket only | After 7 days |
| SLA 1 | Dutch head office, ticket only | Within 7 days |
| SLA 2 | Dutch head office, ticket + phone appointment (scheduled via online calendar) | Within 6 days |
| SLA 3 | Dutch head office, ticket + phone appointment (scheduled via online calendar) | Within 5 days |
| SLA 4 | Dutch head office, ticket + phone appointment (scheduled via online calendar) | Within 4 days |
| SLA 5 | Dutch head office, ticket + phone appointment (scheduled via online calendar) | Within 3 days |
| SLA 6 | Dutch head office, ticket + phone appointment (scheduled via online calendar) | Within 2 days |
| SLA 7 | Dutch head office, ticket + phone appointment (scheduled via online calendar) | Within 1 day |
Which SLA applies to you
| SLA | Applies to |
|---|---|
| SLA 0 | Trial (01) and Partner (02) members |
| SLA 1 | Welcome (03) and Affiliate (04) members |
| SLA 2 | Pro (05) and Office Hours (06) members |
| SLA 3 | Pro Coach (07) members |
| SLA 4 | VIP (08) members |
| SLA 5 | Platinum (09) members |
| SLA 6 | Titanium (10) members |
| SLA 7 | Private clients of Tom Koster, and members in the 3-man / 4-man intensive cycle with Tom Koster (ticket + phone appointment, response within 1 day) |
Publication date: 2026-02